At Gully Champs, we strive to provide you with the best possible experience and satisfaction. If you are not entirely satisfied with your purchase or encounter any issues while using our Services, we are here to help.
Refund Eligibility
1.1 Eligibility for a refund will vary depending on the nature of the purchase and the specific circumstances. The following are some common scenarios where a refund may be considered:
(a) Contest Cancellation: In the event of a contest cancellation due to unforeseen circumstances or technical issues, you may be eligible for a refund of your entry fee.
(b) Duplicate Transaction: If you unintentionally make multiple transactions for the same contest or service, you may request a refund for the duplicate transaction.
(c) Technical Issues: If you encounter technical issues that prevent you from participating in a contest or using a service, you may be eligible for a refund.
(d) Dissatisfaction: If you are dissatisfied with our Services and believe that your situation warrants a refund, you may submit a refund request for consideration.
1.2 Please note that refunds will not be provided for cases where the outcome of a contest or event has already been determined, or if you have violated any of our Terms and Conditions.
How to Request a Refund
2.1 To request a refund, you must contact our customer support team within [insert time frame, e.g., 48 hours] of the occurrence of the event that led to your refund request.
2.2 To submit a refund request, please provide the following information:
(a) Your full name and registered email address.
(b) A description of the issue or reason for the refund request.
(c) Relevant transaction details, including transaction ID and date of purchase.
(d) Any supporting documents or evidence, if applicable.
2.3 You may contact our customer support team at support@gully-champs.com to initiate the refund process.
Refund Processing
3.1 Once we receive your refund request and necessary information, we will review your request and determine whether you are eligible for a refund.
3.2 If your refund request is approved, we will process the refund using the original payment method used for the transaction. Please note that it may take [insert time frame, e.g., 5-7 business days] for the refund to be reflected in your account.
3.3 If your refund request is denied, we will provide you with a detailed explanation of the reasons for the denial.
Non-Transferable
4.1 Refunds are non-transferable and can only be issued to the original purchaser.
Changes to the Refund Policy
5.1 We reserve the right to update or modify this Refund Policy at any time without prior notice.
5.2 Any changes to the Refund Policy will be effective upon posting the updated policy on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Refund Policy or the refund process, please contact our customer support team at support@gully-champs.com.
Last updated: 25th July 2023.